sysinfocab and svchost

[GokselT]

For the past few weeks, these two programs have been occupying the graphics card and causing the fans to run louder. I ran virus scans with two different programs, but nothing came up. Even after restarting the computer, they start running immediately.

When I close the sysinfocab program from Task Manager, svchost also shuts down, but either it reopens after a while or it starts again when I restart the computer. What are these programs, and I would greatly appreciate it if you could help me find a solution.

[Alden4]

Hi @GokselT,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The programs sysinfocab and svchost are related to your system's operations, but they can sometimes indicate underlying issues or unintended behaviors.

sysinfocab

This file is not a standard or well-known Windows process. It may be related to a third-party program or potentially be malicious. Given that it’s taking up resources like your graphics card and is persistent, it might be worthwhile to investigate it further by:

• Checking its location on your PC. Legitimate Windows processes are usually located in the Windows/System32 folder, while suspicious files often reside in other locations.
• Running a deeper malware scan or using a specialized tool like Malwarebytes or AdwCleaner to check for unwanted software.

svchost.exe

This is a legitimate Windows process that serves as a host for various system services. It’s normal for svchost.exe to be running in the background, but it can sometimes cause high resource usage if a particular service under it is misbehaving. To investigate:

1. Open Task Manager and right-click the svchost.exe process using high resources.
2. Select Go to Service(s), which will highlight the services running under that instance.
3. You can disable or troubleshoot specific services to identify the one causing the issue.

Solutions:

Check the sysinfocab location: Right-click on sysinfocab in Task Manager > Open File Location. If it’s not in a typical Windows folder (e.g., System32), you might want to delete it after verifying with malware scans.

Run a System File Check:

• Open Command Prompt as administrator and run:

sfc /scannow
 

Update Drivers: Sometimes, high resource usage by processes can be caused by outdated or conflicting drivers, especially with the graphics card. Make sure your GPU drivers are up to date from the official manufacturer’s website (NVIDIA, AMD, etc.).

Clean Boot:

• Start your PC in a clean boot state to see if the problem is caused by a third-party startup application.
• To do this, press Windows + R, type msconfig, go to the Services tab, and check Hide all Microsoft services, then disable the rest.
• Reboot your PC and see if the issue persists.

Check for Software Conflicts: If the problem started after installing new software, consider uninstalling that software to see if it resolves the issue.

System Restore: If the issue persists and is relatively new, you might consider performing a System Restore to revert your system back to a point before the issue began.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GokselT]

"To do this, press Windows + R, type msconfig, go to the Services tab, and check Hide all Microsoft services, then disable the rest."

It worked. Thanks a lot. However,

I have another issue now. When my computer is idle, meaning I’m not doing anything on it, the fans suddenly speed up and run noisily for about 10 seconds before returning to normal. It’s as if I’m playing a game on ultra settings. What could be causing this?

[Alden4]

Hi @GokselT,

Thank you for your response, 

The sudden fan speed-up when your computer is idle could be caused by background processes or hardware sensors triggering the fan response. Here’s how you can diagnose and address the issue.

Monitor Background Processes

Task Manager:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. Go to the Processes tab and check for processes with high CPU or disk usage.
3. Look for scheduled tasks or services like antivirus scans, updates, or backups running in the background.

Resource Monitor:

1. Press Windows + R, type resmon, and press Enter.
2. Check the CPU and disk activity tabs to identify the culprit.

Update Drivers

• Outdated drivers for your CPU, GPU, or chipset could cause erratic fan behavior.
• Visit your computer or motherboard manufacturer’s website to download the latest drivers.
• If you have an HP device, use HP Support Assistant to update drivers.

Check Power Settings

• Press Windows + X, select Power Options.
• Set the power plan to Balanced or adjust the Processor power management settings:
  1. Go to Change advanced power settings.
  2. Expand Processor power management and set the Minimum processor state to 5%.

Investigate Fan and Cooling Settings

• If you have an HP Omen, Victus, or another gaming series, check if fan settings are controlled by software like OMEN Gaming Hub.
• For other systems, enter the BIOS/UEFI and ensure fan settings are set to "Auto."

Scan for Malware

• Malware can cause high resource usage intermittently.
• Use Windows Security or third-party software like Malwarebytes to run a full system scan.

Disable Unnecessary Startups

• Open Task Manager, go to the Startup tab, and disable unnecessary programs.

[Alden4]

Inspect Cooling Hardware

• Check if the vents are clean and free of dust. Overheating can cause fans to spin up suddenly.
• Ensure the CPU cooler or thermal paste is functioning optimally if this persists after software fixes.

Event Viewer

• Check the Event Viewer for logs during the time of the fan spike.
  1. Press Windows + X and select Event Viewer.
  2. Look under Windows Logs > System for warnings or errors.

Run Diagnostics

• If you're using an HP device, run the HP Hardware Diagnostics Tool to ensure fans and sensors are functioning properly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[GokselT]

I have tried almost all of the steps you mentioned.
It's been about 6 months since I got the computer, so it doesn't seem very likely that the fans have accumulated dust or the processor's thermal paste has degraded. In the Performance Control section of the Omen Gaming Hub program, I didn't experience fan fluctuation when the Power Mode was set to ECO, but the fan speed was constantly around 2000 RPM in that mode, which bothered me. When I switch to Balanced Mode, fan fluctuation occurs. I've been using the Balanced Mode since the day I got it, and I have never experienced this issue before.

[Alden4]

Hi @GokselT,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support