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‎02-10-2021 01:25 PM

HP Recommended
Product: HP laptop

System updates were downloaded.  When I was ready to power off system,  I selected upgrade and restart.   The updates seem to go normally. In the past it took no longer than an hour. So far it's been updating for 24 hours and says it's at 90%.   Its been at that state for 18 hours.  

 

I'm on Windows 10.

 

There's no option on screen to STOP or CANCEL

 What are my options? 

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1 person had the same question
1 REPLY 1

‎02-13-2021 05:54 AM

HP Recommended

@BAKSTER

 

Welcome to HP Support Community


I would like to help

 

The updates seems to have got stuck in a loop. Have you tried forcefully shutting down the Laptop and rebooting?

 

If the issue persists please perform a Reset https://support.hp.com/in-en/document/c04742289

 

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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