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Damo77
New member
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Message 1 of 2
272
Flag Post

the drivers for this device are not installed. (code 28)

HP Recommended
Example: Pavilion dv6-6c 15nr
Microsoft Windows 10 (64-bit)

 Dear Sir/Madam

        I had this icons in devices manager  in the section(other devices) shows (unknown device ) 

I tried to uninstall the driver but always show unknown device 

from the device instance path I got this (ACPI\HPQ0004\2&DABA3FF&0)

may you help me solving the problem 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
143,519 67,083 22,525 34,619
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

You need this driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

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