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- HP Community
- Notebooks
- Notebook Software and How To Questions
- the drivers for this device are not installed. (code 28)

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07-13-2021 04:17 AM
Dear Sir/Madam
I had this icons in devices manager in the section(other devices) shows (unknown device )
I tried to uninstall the driver but always show unknown device
from the device instance path I got this (ACPI\HPQ0004\2&DABA3FF&0)
may you help me solving the problem
07-13-2021 07:52 AM
Hi:
You need this driver for that device...
This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.