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- HP Community
- Notebooks
- Notebook Software and How To Questions
- to know few things about my laptop cpu,bios ,security system

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05-08-2024 11:19 AM - edited 05-08-2024 11:21 AM
so i have recently bought a latop which is hp probook 445 g8 so my seller told me that its a protoype version and its howing the processor AMD Eng Sample :100-000000285-40_Y , when i searched it on google it shows Amd ryzen 7 5800u but my processor is giving more benchmark than ryzen 7 . when my laptop starts up few error start showing on hp logo screen which are
1. system is booting in manufacturing program mode ... :?
2. warning: your system is not fully configured . please contact HP customer support
3. warning : this BIOS is not for product use
4.warning : this hp end point security controller firmware is not for product use
so the first error disappeared after i update my windows from 10 to 11 so how can i resolve all the remaining 3 errors and do i have to resolve these
Note : when i tried to uodate my bios its show me that system verifaction is failed , and my sreial number is showing invalid on hp product website
05-08-2024 12:09 PM
You don't want a "prototype" version -- which sounds like a lab test version that has been improperly released to the public. You are just going to run into problem after problem after problem -- NONE of which we are going to be able to help you solve.
Take or send this back and get something else -- save yourself a lot of grief in the process.
I am a volunteer and I do not work for, nor represent, HP
05-08-2024 02:29 PM
OK, understand that as I was once a "poor undergraduate" as well, working my way through school part-time -- but as I said, you're only going to get more and more problems with this, NONE of which we can help you fix.
At some point, you may discover the troubles aren't work the money you saved -- but by then, it will be too late to return it.
I am a volunteer and I do not work for, nor represent, HP
05-08-2024 02:32 PM
Yeah I understand you but the thing is that I am from Pakistan and there shop seller don't give us warranty period like one year only 2 weeks checking warranty all they can give and I have no time left to return it and I know If I sell it there I am not be able to get the same amount I have paid that's why the only option is that I have to keep it and pray to God that nothing goes wrong with it . By the way thank you so much for advice