touch pad driver for HP Pavilion x360 14 Convertible PC 14-dy1000 windows 11 OS version 23H2

[sara_79]

I've had this problem for months and at first simply uninstalling and reinstallling the driver did the trick but now it won't

work anymore. I'm looking for the updated driver and it's not on the HP support website because the OS version I have doesn't match.. which is weird.

I tried to update windows, reset the system, BIOS update, and nothing is working 😞

I'm really losing hope atp and very desperate as you can imagine.

Currently have to plug in a mouse every time I use the laptop.

H E L P  M E  P L Z

[Nal_NR]

Hi @sara_79,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Have you made any changes to your PC software or hardware?

Refer to this HP support site and under -driver chipset- click on Intet Human Interface device. That is the last updated version we currently have. 

If you have already tried and didn't help, I recommend you contact phone support, they will help you via remote assistance. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.