touch screen issue

[jazzmanrx]

My touch screen works, and has worked from the start. Except that now when I want to use the on screen key pad, it comes up on the screen as a blank rectangle. I have searched to try and find what's happening on line, but so far haven't found anything to address my problem. Anyone? 

thanks Jazzmanrox

[Raj1788]

@jazzmanrx

Welcome to the HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

Select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

If the issue persists, refer to this document: https://support.hp.com/in-en/document/c03488148 for Troubleshooting Touch Screen Issues.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[jazzmanrx]

Thanks for the reply. I will do what you suggested. I was able to get it working again myself, I just rebooted the laptop and when I switched to the tablet mode the key board appreared and is working correctly. Thanks again! The advice you gave is useful for sure.

[Raj1788]

@jazzmanrx

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Take care now and do have a great week ahead.

:)Cheers:)