04-16-2019 07:04 AM
Hey there! @MPAICE,
Please share the product number of the PC to assist you better.
Try updating the BIOS and touchpad drivers on the PC to the latest version using HP support assistant.
Refer this article to know more information about using HP support assistant. Click Here
If the issue still persists after trying out the steps try the steps recommended below.
On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.
If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.
If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID compliant mouse, select Next, and follow the instructions to install it.
Refer this article to know more information about using the touchpad. Click Here
Lastly, if the issue still persists after trying out the steps try performing a complete system reset and check if it helps.
Refer this article to know more information about performing a system reset. Click Here
Let me know if this helps!
Have a pleasant day ahead! 🙂
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I am an HP Employee
04-24-2019 07:10 AM
Thanks for the update.
As you mentioned even after performing a system reset the issue still persists.
It certainly sounds like a hardware issue with the laptop.
Please contact HP support for service options.
Contact HP support using this link. Click Here
Take Care! 🙂
I am an HP Employee