touchpad is not working

[ashishbeniwal]

after updating the windows 11 version 21h2 in version 22h2 ,my touchpad is not working,

 I can't even see the mouse cursor 

[ub6424]

Hello @ashishbeniwal 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ashishbeniwal]

OS Name            Microsoft Windows 11 Home Single Language

Version                 10.0.22621 Build 22621

System Model             HP Pavilion x360 Convertible 14-dy1xxx

System                       SKU 533U0PA#ACJ

Processor                   11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date            Insyde F.19, 30-06-2022