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‎10-02-2022 12:16 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy1000 (436S6AV)
Operating System: Microsoft Windows 11

after updating the windows 11 version 21h2 in version 22h2 ,my touchpad is not working,

 I can't even see the mouse cursor 

Category:
2 REPLIES 2

‎10-02-2022 04:09 AM

HP Recommended

Hello @ashishbeniwal 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Please report your results

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‎10-03-2022 08:19 AM

HP Recommended

OS Name            Microsoft Windows 11 Home Single Language

Version                 10.0.22621 Build 22621

System Model             HP Pavilion x360 Convertible 14-dy1xxx

System                       SKU 533U0PA#ACJ

Processor                   11th Gen Intel(R) Core(TM) i5-1155G7 @ 2.50GHz, 2496 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date            Insyde F.19, 30-06-2022

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