touchpad issue

[Goldie24k]

My touchpad and wireless mouse is causing my screen to flash black and sometimes stay black

I have windows 11 and it won't show up when I try to put my operating system in, it only shows 10 as a option on the hp support. 

[VikramTheGreat]

Hi @Goldie24k,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for the detailed description. Based on your experience with the HP Notebook 15-dy1043dx running Windows 11, where the screen flickers or goes black when using the touchpad or wireless mouse, here are a few steps to resolve this issue.
 

Even though the touchpad or mouse seems to trigger it, the problem is often system-level, not just input-related.

Recommended Fixes

1. Clean Reinstall of Graphics Driver

Even if your driver is up to date, a clean reinstall can remove hidden conflicts.

• Open Device Manager
• Expand Display adapters
• Right-click Intel UHD Graphics > Uninstall device (check “Delete driver software” if available)
• Restart your laptop
• Download the latest driver from HP’s official page:
  🔗 HP Notebook 15-dy1043dx | HP® Support

2. Disable Fast Startup

This power setting can conflict with graphics behavior.

• Go to Control Panel > Power Options
• Click Choose what the power buttons do
• Click Change settings that are currently unavailable
• Uncheck Turn on fast startup
• Save and restart

3. Run HP UEFI Diagnostics

This checks for deeper hardware faults.

• Shut down the laptop
• Turn it on and immediately press Esc, then F2
• Run an Extensive Test for the Display, System Board, and Memory

4. External Monitor Test

Connect your laptop to an external monitor via HDMI.

• If the external screen works fine, the issue may be with your internal display cable or panel
• If both screens flicker, it’s likely a GPU or motherboard issue

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat