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Locked

‎09-24-2024 03:06 AM

HP Recommended
Product: HP 17 Laptop PC 17-cp2000 IDS Base Model
Operating System: Microsoft Windows 11

Hi,   I know very little about tech stuff so be kind!

I can usually sign into windows ok but sometimes my mouse/touch pad does not work to sign in. Or once I can sign into windows, I cant use the mouse or touchpad to connect to the internet.

I read somewhere that pressing ctrl/alt/delete helps. It did, but it takes me to the options to Lock..Switch user..Sign

Out..Task Master..Cancel. Which I have no idea what it is.

Anyway, I just click on "Cancel" because I don't understand what else to do.

I can then pull up the internet window. Why is this happening and how can I correct it permanently?

Thank you 😇

 

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