touchpad not working at all

[meholamo90]

touch pad not working

[Sirko2]

Re-enable the touchpad in Device Manager and update the Synaptics/Elan driver.

[Kuroi_Kenshi]

Hi @meholamo90,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[meholamo90]

Device: x64, HP Pavilion x360 Convertible, Windows 11 x64

[Kuroi_Kenshi]

Hi @meholamo90,

Thank you for the response.

I understand your touchpad is not working at all on your HP Pavilion x360 Convertible. Let’s go through a few steps to check what could be causing this.

a. Check if Touchpad is Disabled
 • Press Fn + F5 / F7 / F9 / F11 (depending on the model) to enable/disable the touchpad.
 • Some models have a small dot on the top-left corner of the touchpad—double-tap it to enable it if it's disabled.

b. Verify Touchpad in Settings
 • Go to Settings → Bluetooth & Devices → Touchpad.
 • Ensure Touchpad toggle is turned ON.

c. Check Device Manager
 • Right-click Start → Device Manager → expand Mice and other pointing devices.
 • If you see Synaptics/ELAN/Precision Touchpad, right-click → Enable device (if disabled).
 • If enabled, choose Update driver → Search automatically.

d. Restart Touchpad Services
 • Press Ctrl + Shift + Esc → open Task Manager.
 • Go to Services tab, find SynTPEnhService or Touch Keyboard & Handwriting Panel Service, right-click → Restart.

e. BIOS/UEFI Touchpad Check
 • Restart your laptop → press F10 to enter BIOS.
 • Go to Advanced / Built-In Device Options → make sure Touchpad/Internal Pointing Device is Enabled.
 • Press F10 to save and exit.

f. Reinstall Touchpad Driver
 • In Device Manager, right-click the touchpad driver → Uninstall device (check “Delete the driver software” if available).
 • Restart the laptop and Windows will reinstall the driver automatically.

I hope this helps.

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Best regards,