• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-06-2019 08:37 AM

HP Recommended
Product: HP Model 17-by1033dx

I bought this laptop yesterday and cannot seem to get the touchpad to allow me to scroll or use any other touch-and-go features. I have tried updating the driver, rollingback, uninstalling and reinstalling. I really need to be able to scroll on the laptop and I am wondering if anyone has a suggestion on which touchpad driver I can install in order to get those abilities. Someone suggested installing a synaptic driver, but when I browse and unclick compatible hardware, Synaptics isn't even an option under manufacturer. The only drivers that are under the compatible hardware are the PS/2 compatible mouse and the ELAN touchpad.

3 REPLIES 3

‎09-06-2019 09:11 AM - edited ‎09-06-2019 09:17 AM

HP Recommended

The drivers for the Elan touchpad are at the following link in the driver, keyboard mouse and input devices section.

https://support.hp.com/us-en/drivers/selfservice/hp-17-by1000-laptop-pc/23238505/model/27734179

 

Click on the Settings icon>Devices>touchpad.  That is where you can access all of the features Windows 10 has for your Elan touchpad.

 

Take a read of the following article.

https://www.intowindows.com/enable-precision-touchpad-in-any-windows-10-laptop/


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-06-2019 09:22 AM

HP Recommended

That worked! Thank you so much!!! 🙂

Was this reply helpful? Yes No

‎09-06-2019 09:30 AM - edited ‎09-06-2019 09:30 AM

HP Recommended

You're welcome. Don't forget to mark my reply as the accepted solution.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.