touchpad

[gaurav2151]

my touchpad and mouse is not working

[Deep_World]

Hi @gaurav2151,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

Could you share a bit more detail:

• Did the touchpad stop working suddenly, or after a Windows update/driver change?
• Does an external USB mouse also fail, or is it only the built‑in touchpad?
• Do you see any warning icons in Device Manager → Mice and other pointing devices?

 Troubleshooting Steps You Can Try

• Enable Touchpad: On many HP laptops, pressing Fn + F9 (or a small touchpad icon key) toggles the touchpad on/off. Try pressing it once.
• Check Settings: Go to Settings → Devices → Touchpad and make sure it’s enabled.
• Update/Reinstall Drivers: In Device Manager, right‑click the touchpad driver (often listed as “Synaptics” or “ELAN”) → Update driver. If that doesn’t help, uninstall and restart — Windows will reinstall automatically.
• BIOS Settings: Restart and enter BIOS (usually by pressing Esc or F10 at startup). Check if the touchpad is enabled there.
• Test External Mouse: Plug in a USB mouse. If it works, the issue is isolated to the touchpad. If not, it may be a broader driver or USB controller issue.
• HP Hardware Diagnostics: Run the built‑in HP UEFI diagnostics to test the touchpad hardware. This will confirm if it’s a hardware fault.
• Windows Updates: Make sure your system is fully updated, as patches often fix driver conflicts.

If the touchpad still doesn’t respond after these steps, it may be a hardware issue
 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World