touchscreen and usb detection not working on laptop

[pyrl]

hello everyone. after my upgrade to my laptop, the touch screen feature has stopped. also, it can not detect any inserted devices such as wireless mouse, flash drive, and cable connectors. i watched some tutorials in youtube and tried them but still doesnt work. Maybe it is because i have only two options under Human Interface Devices. The options I have only are:

HID - compliant wireless radio controls

HP wireless button driver.

Please help.  

[The_Fossette · Accepted solution]

@pyrl,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the touchscreen and USB ports are not working on your computer.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• What is the operating system you are using?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the steps in the below article to fix the touchscreen issue.

https://hp.care/2wTgdyS

For the USB ports, follow the below steps.

Method 1: Use Device Manager to scan for hardware changes

Use Device Manager to scan for hardware changes. After your computer scans for hardware changes, it might recognize the USB device that is connected to the USB port so that you can use the device.

To scan for hardware changes, follow these steps:

1. Click Start, and then click Run.
   
   Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. In Device Manager, click your computer so that it is highlighted.
4. Click Action, and then click Scan for hardware changes.
5. Check the USB device to see whether it is working.

If scanning for hardware changes fixed the problem, you are finished. If this method did not fix the problem, go to Method 2.

Method 2: Restart the computer

If scanning for new hardware did not fix the problem, try restarting the computer. After the computer has restarted, check the USB device to see whether it is working.

If restarting the computer fixed the problem, you are finished. If this method did not fix the problem, go to Method 3.

Method 3: Disable and re-enable the USB controller

Use Device Manager to disable and re-enable all the USB controllers. This lets the controllers recover the USB port from its unresponsive condition. The USB controllers represent the USB ports in Device Manager.

To disable and re-enable the USB controllers, follow these steps:

1. Click Start, and then click Run.
   
   Note If you are running Windows Vista, click Start, and then use the Start Search box.
2. Type devmgmt.msc, and then click OK. Device Manager opens.
3. Expand Universal Serial Bus controllers.
   
   Note You might have to scroll down the list to find this item.
4. Right-click the first USB controller under Universal Serial Bus controllers, and then click Uninstall to remove it.
5. Repeat step 4 for each USB controller that is listed under Universal Serial Bus controllers.
6. Restart the computer. After the computer starts, Windows will automatically scan for hardware changes and reinstall all the USB controllers that you uninstalled.
7. Check the USB device to see whether it is working.

Let me know how it goes. Awaiting your reply!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Good day! Take care 🙂

Cheers!

[pyrl]

i so much appreciate your time to give me all the possible solutions. i did one of them and it worked! thank you!

[A4Apollo]

Hi @pyrl, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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