touchscreen pen is not working

[Mahantesh_AM]

HP Specture X360 laptop touchscreen pen is not working need your support

[A_Gayathri]

Hi @Mahantesh_AM,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Spectre x360 touchscreen pen is not working, there are several troubleshooting steps you can try to resolve the issue:
 

1. Check Battery Levels:

• If your pen uses a battery, ensure it has sufficient charge. Replace or recharge the battery if necessary.

2. Restart Your Laptop:

• Restarting your laptop can sometimes resolve issues with the pen not being recognized.

3. Re-pair the Pen:

• If your pen connects via Bluetooth, try unpairing and then re-pairing it:
  1. Go to Settings > Devices > Bluetooth & other devices.
  2. Locate your pen under "Other devices" or "Mouse, keyboard, & pen."
  3. Select the pen and choose Remove device.
  4. Press and hold the pairing button on your pen until the LED indicator flashes.
  5. Re-pair the pen by selecting Add Bluetooth or other device and choosing your pen from the list.

4. Update Drivers:

• Ensure your touch and pen drivers are up-to-date:
  1. Right-click on the Start button and select Device Manager.
  2. Expand the Human Interface Devices section.
  3. Right-click on the HID-compliant touch screen and HID-compliant pen drivers, then select Update driver.
  4. Choose Search automatically for updated driver software.

5. Check for Windows Updates:

• Make sure your Windows OS is fully updated:
  1. Go to Settings > Update & Security > Windows Update.
  2. Click Check for updates and install any available updates.

6. Calibrate the Pen:

• If the pen is recognized but not responding accurately, try calibrating it:
  1. Go to Settings > Devices > Pen & Windows Ink.
  2. Under Pen settings, select Calibrate your screen for pen or touch input.

7. Test the Pen on Another Device:

• If possible, test your pen on another compatible device to determine if the issue is with the pen itself or your laptop.

8. Run HP Diagnostics: HP PCs - Testing for hardware failures

• HP offers built-in diagnostics tools that can help identify hardware issues:
  1. Turn off the laptop.
  2. Turn it back on and repeatedly press the F2 key to enter HP Diagnostics.
  3. Run a component test for the pen.

9. Reset Your Pen Settings:

• Sometimes, restoring the pen settings to default can help:
  1. Go to Settings > Devices > Pen & Windows Ink.
  2. Scroll down and click Reset under Reset pen settings.

10. Check for Physical Damage:

• Inspect both the pen and your laptop’s touchscreen for any signs of physical damage that could affect functionality

I hope this helps. 

Take care and have a good day.

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