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HP Recommended
HP Specture X360

HP Specture X360 laptop touchscreen pen is not working need your support

1 REPLY 1
HP Recommended

Hi @Mahantesh_AM,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand your HP Spectre x360 touchscreen pen is not working, there are several troubleshooting steps you can try to resolve the issue:
 

1. Check Battery Levels:

  • If your pen uses a battery, ensure it has sufficient charge. Replace or recharge the battery if necessary.

2. Restart Your Laptop:

  • Restarting your laptop can sometimes resolve issues with the pen not being recognized.

3. Re-pair the Pen:

  • If your pen connects via Bluetooth, try unpairing and then re-pairing it:
    1. Go to Settings > Devices > Bluetooth & other devices.
    2. Locate your pen under "Other devices" or "Mouse, keyboard, & pen."
    3. Select the pen and choose Remove device.
    4. Press and hold the pairing button on your pen until the LED indicator flashes.
    5. Re-pair the pen by selecting Add Bluetooth or other device and choosing your pen from the list.

4. Update Drivers:

  • Ensure your touch and pen drivers are up-to-date:
    1. Right-click on the Start button and select Device Manager.
    2. Expand the Human Interface Devices section.
    3. Right-click on the HID-compliant touch screen and HID-compliant pen drivers, then select Update driver.
    4. Choose Search automatically for updated driver software.

5. Check for Windows Updates:

  • Make sure your Windows OS is fully updated:
    1. Go to Settings > Update & Security > Windows Update.
    2. Click Check for updates and install any available updates.

6. Calibrate the Pen:

  • If the pen is recognized but not responding accurately, try calibrating it:
    1. Go to Settings > Devices > Pen & Windows Ink.
    2. Under Pen settings, select Calibrate your screen for pen or touch input.

7. Test the Pen on Another Device:

  • If possible, test your pen on another compatible device to determine if the issue is with the pen itself or your laptop.

8. Run HP Diagnostics: HP PCs - Testing for hardware failures

  • HP offers built-in diagnostics tools that can help identify hardware issues:
    1. Turn off the laptop.
    2. Turn it back on and repeatedly press the F2 key to enter HP Diagnostics.
    3. Run a component test for the pen.

9. Reset Your Pen Settings:

  • Sometimes, restoring the pen settings to default can help:
    1. Go to Settings > Devices > Pen & Windows Ink.
    2. Scroll down and click Reset under Reset pen settings.

10. Check for Physical Damage:

  • Inspect both the pen and your laptop’s touchscreen for any signs of physical damage that could affect functionality

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.