tpm not visible in bios f.53

[Hamna2]

HP Laptop 15-da0077tx
product 4TT02PA, product name InsydeH20 EFI BIOS
I had been using Windows 11 for months, and playing valorant which is a game that strictly requires tpm 2.0 to be enabled. My BIOS updated to F.53 and ever since then the option to enable tpm has disappeared from bios. I cannot turn it on, and it doesn't make sense because i had it enabled for months. Tried to roll back to F.48 but it wouldnt let me do that because apparently W11 isnt supported for my laptop. PLease help i just need to turn tpm 2.0 on!!

[Pallipurath]

Hi @Hamna2 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you face issues with the TPM which. Upgrading the Trusted Platform Module (TPM) from version 1.2 to 2.0 is essential for compatibility with certain security features in Windows 11, as well as other modern security measures. Follow the steps below to accomplish this upgrade on HP laptops:

Verify System Compatibility:

• Ensure your HP laptop model supports TPM 2.0. Check your system specifications.

Backup Data:

• Before proceeding, back up your important data. While upgrading TPM should not cause data loss, having a backup is a best practice.

Prepare Your System:

• If BitLocker or other encryption software is in use, suspend BitLocker.
• Ensure administrative privileges are active on the system during the upgrade process.

Access BIOS/UEFI:

• Restart your laptop and access the BIOS/UEFI settings. This is usually done by pressing a key such as F10 or Esc during system startup (refer to your laptop’s manual for the exact key).

Locate TPM Settings:

• In the BIOS/UEFI, find the TPM settings. This is often located under the Security tab

Update TPM Firmware:

• Set the TPM to upgradeable mode if required by enabling any necessary settings.
• Obtain the appropriate SoftPaq from HP’s website or support resources. The SoftPaq will include the necessary utilities and firmware update package for upgrading the TPM.
• Follow the instructions provided in the update tool to upgrade the TPM version from 1.2 to 2.0.

Enable TPM 2.0:

• After upgrading, ensure the TPM 2.0 is enabled and not hidden in the BIOS settings.
• Restart your system to apply changes.
   

Re-enable Security Features:

• After ensuring TPM 2.0 is active, re-enable any security features like BitLocker that were suspended before the upgrade.

Take care and have an amazing day!