trouble downloading microsoft 365

[darnelltaylor]

microsoft 365 retry

[A_Gayathri]

Hi @darnelltaylor,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble downloading Microsoft 365 on Windows 11, 

here are some troubleshooting steps to resolve the issue:
 

1. Check Your Internet Connection

Ensure your internet connection is stable and fast enough to handle the download. Try rebooting your modem/router if needed.

2. Use the Correct Microsoft Account

• Make sure you're logged in with the same Microsoft account associated with your Microsoft 365 subscription.
• Visit Microsoft Account to verify your account details.

3. Check Available Storage

• Ensure you have enough disk space on your PC to download and install Microsoft 365.
• Go to Settings > System > Storage to check available space.

4. Disable Antivirus/Firewall Temporarily

• Sometimes, antivirus software or the firewall may block the download. Try temporarily disabling them and then downloading again.

5. Use a Different Browser

• If you’re downloading Microsoft 365 from the website, try a different browser (e.g., Edge, Chrome, Firefox).

6. Use the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant can diagnose and fix many issues with Office installations:

• Download the tool here.
• Follow the on-screen instructions to troubleshoot your installation issue.

7. Clear Previous Installation Files

If you had a failed installation attempt, there may be leftover files causing issues:

• Open Settings > Apps > Installed apps and search for any existing Office apps.
• Uninstall them and restart your computer before trying again.

8. Run the Office Uninstall Support Tool

• Use the Office Uninstall Tool to remove any previous partial installs.
• Download the tool here.
• After the uninstall completes, try downloading and installing Microsoft 365 again.

9. Download the Offline Installer

• You can try downloading the offline installer from your Microsoft account.
• Sign in to your Microsoft account, go to Services & Subscriptions, and click Install Office. Look for the Offline Installer option.

10. Retry Installation After a Restart

• Restart your computer and try running the installation again.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.