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HP Recommended

microsoft 365 retry

1 REPLY 1
HP Recommended

Hi @darnelltaylor,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're having trouble downloading Microsoft 365 on Windows 11, 

here are some troubleshooting steps to resolve the issue:
 

1. Check Your Internet Connection

Ensure your internet connection is stable and fast enough to handle the download. Try rebooting your modem/router if needed.

2. Use the Correct Microsoft Account

  • Make sure you're logged in with the same Microsoft account associated with your Microsoft 365 subscription.
  • Visit Microsoft Account to verify your account details.

3. Check Available Storage

  • Ensure you have enough disk space on your PC to download and install Microsoft 365.
  • Go to Settings > System > Storage to check available space.

4. Disable Antivirus/Firewall Temporarily

  • Sometimes, antivirus software or the firewall may block the download. Try temporarily disabling them and then downloading again.

5. Use a Different Browser

  • If you’re downloading Microsoft 365 from the website, try a different browser (e.g., Edge, Chrome, Firefox).

6. Use the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant can diagnose and fix many issues with Office installations:

7. Clear Previous Installation Files

If you had a failed installation attempt, there may be leftover files causing issues:

  • Open Settings > Apps > Installed apps and search for any existing Office apps.
  • Uninstall them and restart your computer before trying again.

8. Run the Office Uninstall Support Tool

  • Use the Office Uninstall Tool to remove any previous partial installs.
  • Download the tool here.
  • After the uninstall completes, try downloading and installing Microsoft 365 again.

9. Download the Offline Installer

  • You can try downloading the offline installer from your Microsoft account.
  • Sign in to your Microsoft account, go to Services & Subscriptions, and click Install Office. Look for the Offline Installer option.

10. Retry Installation After a Restart

  • Restart your computer and try running the installation again.

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.