trying to update but notebook gets frozen

[mtay98]

So when I log into my notebook my system tells me that I have important updates needed, once I go to click on download updates it completely freezes and will go no further nor update. I’m not sure what to do or how to fix this? 

[iomare]

Hi,

If you do not click on the updates, does the notebook work normally?

You can also take a look here:

https://support.hp.com/us-en/topic/diagnostics?category=computing&issue=lockup-issues

What are the updates? Windows or HP?

Let me know,

David