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‎01-03-2020 01:11 PM

HP Recommended
Product: HP Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

My laptop has tried to update two software twice and has failed they are...

1. Intel chipset installation utility and driver

2. HP PC hardware diagnostics UEFI

 

please can someone help with a solvent 

 

many thanks

1 REPLY 1

‎01-03-2020 01:19 PM

HP Recommended

Hello, I think is automatically updates from HP Support Assistant?? 

It is not very important if your computer works correctly, but if you really want install this you can try to install manually. 

For the Intel Chipstet please tell us the Product Number (P/N) from your PC.
If you need help for find this please check this document: https://support.hp.com/us-en/document/c03754824

 

For the diagnostic program, PC hardware diagnostics, you can see this: https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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