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Umaguma
New member
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Message 1 of 2
205
Flag Post

unable to install HP Support Assistant

HP Recommended
ENVY 15" AMD Ryzen 7
Microsoft Windows 10 (64-bit)

I'm having a problem with Support Assistant.

 

After trying to launch the HP support assistant there was an error and it would not launch, after trying the options listed the last was to uninstall and reinstall from the website.

 

After doing this and trying to install it I am getting the message that a newer version is already installed and the install routine quits.

 

i have checked control panel to look for the uninstall option HP support assistant is not even listed so how can a newer version already be installed.

 

How would I go about clearing out the "newer version" so I can reinstall the latest version I've just downloaded from your website?

1 REPLY 1
Xavier-M
Level 4
Level 4
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Message 2 of 2
Flag Post
HP Recommended

Hi @Umaguma Please follow the steps below as we released a new version to fix this issue:

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

 

Thank you for the patience as we worked through this issue and sincerely apologize to everyone's inconvenience.

 

-HPSA PM 

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