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unable to print picture, computer has starting asking for PIN and when I type in PIN it was sorry...

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I'm using windows 10 home.  HP 15 Notebook PC, 64-bit operating system, x 64 based processor, Touch support with 10 touch points. I see a product ID but not a product name


Also, I just trying to download a photo from my email and received a message to type in my PIN and password.  I typed in both correctly and received the same error message.  So basically I am unable to save anything from my email to my computer now.


I am using a notebook, running windows 10.  For some reason, two weeks ago I am unable to print things that I have downloaded.  For instance, I took a photo of a document sent it to my email and then downloaded from my email to my desktop.  When I click print, my computer now ask me for my PIN (never did this before).  I type in my CORRECT pin and receive a message stated "Sorry, something happened on our end.  Waiting a bit might help.  Well this has been happnening for two weeks, so I think I have waited long enough.  You can choose to type in password instead of PIN and that doesn't work either. 

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We need the model number of the notebook and the model number of the printer.

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