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unable to run an online test system

HP Recommended
HP Laptop 15-db0xxx
Microsoft Windows 10 (64-bit)

Hi, I was taking the toefl home edition test on my laptop, and their browser went fine until the speaking part. The browser won' t record any voices for the speaking part and toefl said they have never encountered problem like this. Do I need to change any specific settings or update? Thank you

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