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Anushaguru_20
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Message 1 of 2
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unable to use microsoft office

HP Recommended
HP LAPTOP 14s-dk0xxx
Microsoft Windows 10 (64-bit)

I am not bale to use the microsoft office(word, PowerPoint, excel,etc.). I am only able to read any word document, i cannot write or edit in it and the same goes to the other products. If I try writing, I am getting buy microsoft 365 products. When I bought the laptop, i was told that this device includes office: home and student. for the first 6months, i was able to use them, now I am not able to use.

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WAWood
Level 16
Level 16
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Message 2 of 2
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HP Recommended

@Anushaguru_20 

The typical options are FREE MS Office, which is a trial and expires, or one-year MS Office, which is Office 365 subscription and costs you extra.

 

What you are describing is not one of the add-on options provided by HP.

 

Sorry, but there is nothing we HERE can do for you about this -- as from what you have said, the MS Office add-on was provided by the laptop reseller and HP has no control over what they provide.  You will have to take this up with the folks that sold you the laptop.

 

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