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- unable to use microsoft office

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06-23-2020 02:26 AM - edited 06-23-2020 02:31 AM
I am not bale to use the microsoft office(word, PowerPoint, excel,etc.). I am only able to read any word document, i cannot write or edit in it and the same goes to the other products. If I try writing, I am getting buy microsoft 365 products. When I bought the laptop, i was told that this device includes office: home and student. for the first 6months, i was able to use them, now I am not able to use.
06-23-2020 08:11 AM
The typical options are FREE MS Office, which is a trial and expires, or one-year MS Office, which is Office 365 subscription and costs you extra.
What you are describing is not one of the add-on options provided by HP.
Sorry, but there is nothing we HERE can do for you about this -- as from what you have said, the MS Office add-on was provided by the laptop reseller and HP has no control over what they provide. You will have to take this up with the folks that sold you the laptop.
I am a volunteer and I do not work for, nor represent, HP