uninstall HP Support Assistant for all users

[Aflora]

I need to uninstall HP Support Assistant v9 for all users, if i remove the software using Apps removal the software isn''t uninstalled but only for the current logged in user. As soon as another user logs in the software is there again

I also tried using Remove-AppxPackage as it looks like a version of the new universal apps but it doesn't show under the list of installed apps.

How can i uninstall the software for all users and not just the current logged in user ?

[Prométhée]

hi

I would have to create a second account, to test, not great!
but have you tried in safe mode, with an administrator account?

[Aflora]

I found the problem using the logfiles found in c:\system.sav folder

The problem is indeed that it installs as a Windows Store App

I used the following powershell commands to uninstall the app:

# Search installed apps

Get-AppxPackage -AllUsers | Format-List -Property PackageFullName,PackageUserInformation

# The HP software was found using package name: AD2F1837.HPSupportAssistant_9.23.20.0_x64__v10z8vjag6ke6

# Uninstalled using

Remove-AppxProvisionedPackage -Online -PackageName AD2F1837.HPSupportAssistant_9.23.20.0_x64__v10z8vjag6ke6
Remove-AppxPackage -Package AD2F1837.HPSupportAssistant_9.23.20.0_x64__v10z8vjag6ke6

Hence .. it is not suficient to remove using the "normal" uninstallation procedure as the most guides mentioned found on the internet

[Aflora · Accepted solution]

I noticed that the file after removing using the powershell commands still noticed as staged, so the application is not completely removed.

The solution is luckily much easier, in the c:\swsetup\sp folder is a file UninstallHPSA.exe and this finally removes/uninstalls the application completely