unplayable gaming laptop

[nick111222]

i buy new laptop. intel i5 3200h 32gb ram rtx 4050 1tb ssd. update all windows update. update all drivers. update all apps in Microsoft store. update bios. then i install game from steam. all games lags and stuttered. fps drop to 2 fps only which is strange because it is a gaming laptop. try to set all setting in high performance graphics setting and power setting. still have the same problem. next troubleshoot in hp diagnostic no issue found. the try to reset the pc. reinstall everything all updates are updated all setting are set to high . still have the same problem. try to uninstall omen gaming hub. play the game still the same problem. reinstall gaming hub. still the same problem. im out of option now. te one thing i suspect is the gpu because everytime i open ge force experience first time is ok and next time it wont open. and nvidea control panel is slow to change click or adjust the setting. can someone help me?

[Nal_NR]

Hi @nick111222,

Welcome to the HP Support Community. 

I'd be glad to help you! 

It sounds like you're experiencing severe performance issues with your Victus by HP 16.1-inch Gaming Laptop, despite it being equipped with powerful hardware. Given your setup (Intel i5-3200H, RTX 4050, 32GB RAM, 1TB SSD) and the steps you've already taken (updating Windows, drivers, BIOS, and apps), there are a few more things to check and troubleshoot:

1. Check GPU Usage and Ensure the Correct GPU is Being Used:

• Open Task Manager (Ctrl + Shift + Esc) and go to the Performance tab.
• Check the GPU usage under GPU 0 (Integrated) and GPU 1 (RTX 4050).
• Ensure that the games are using the RTX 4050 instead of the integrated GPU. You can force the use of the dedicated GPU:
  • Go to Settings > System > Display > Graphics.
  • Find the game in the list (or add it if it's not listed), click on it, and select Options.
  • Set it to High performance (NVIDIA GeForce RTX 4050).

2. Monitor Temperatures:

• Overheating can cause throttling, leading to lag and stuttering.
• Use software like HWMonitor, MSI Afterburner, or HWiNFO to monitor CPU and GPU temperatures.
• If temperatures are too high (above 85-90°C), the system may throttle performance to protect the hardware.

3. Check for Background Processes:

• In Task Manager, check the Processes tab for any background processes consuming high CPU, GPU, or Disk usage.
• Disable or close unnecessary programs, especially any overlays (like Discord, GeForce Experience, Steam Overlay) that can interfere with performance.

4. Check Power Settings and NVIDIA Control Panel:

• Make sure your laptop is set to High Performance mode in Control Panel > Power Options.
• Open NVIDIA Control Panel, go to Manage 3D Settings, and ensure Preferred graphics processor is set to High-performance NVIDIA processor.
• Set Power management mode to Prefer maximum performance.

5. Adjust Game-Specific Settings:

• Lower the resolution and graphics settings to see if performance improves.
• Some games have settings that are particularly taxing on systems (like Ray Tracing). Turn these settings off to see if it stabilizes performance.

Please find the remaining steps in the next post. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @nick111222,

Please find the remaining steps below. 

6. Check for Issues with Game Files:

• In Steam, right-click on the game, go to Properties > Installed Files > Verify integrity of game files. This will check for and fix any corrupted game files.

7. Update or Roll Back GPU Drivers:

• Sometimes, the latest GPU drivers can have bugs. If updating didn’t help, try rolling back to a previous version:
  • Go to Device Manager > Display adapters > NVIDIA GeForce RTX 4050.
  • Right-click and select Properties > Driver > Roll Back Driver.
• Alternatively, try using a clean install of the GPU driver using NVIDIA’s GeForce Experience by selecting Custom installation and checking Perform a clean installation.

8. Disable Full-Screen Optimization:

• Go to the game’s executable file, right-click, and select Properties.
• Under the Compatibility tab, check Disable full-screen optimizations.

9. Check for Malware or Viruses:

• Run a full system scan using Windows Defender or another trusted antivirus program to ensure there are no background threats affecting performance.

10. Reset Power and Graphics Settings:

• Sometimes, custom settings can cause conflicts. Reset both NVIDIA Control Panel and Windows Power Settings to default, then only adjust the necessary settings (high-performance mode).

11. Check for BIOS Settings:

• Enter the BIOS during startup (usually by pressing Esc, F2, or F10).
• Look for settings related to CPU and GPU performance. Ensure any settings that can throttle performance (like low power mode) are disabled.

12. Run a Benchmark Test:

• Use a tool like 3DMark or UserBenchmark to run a performance test on your system.
• This can help identify if there’s a specific hardware component underperforming.

If these steps don’t resolve the problem, consider reinstalling Windows as a last resort, as this can clear any persistent software issues that might be affecting performance. If the problem persists even after a clean installation, it might indicate a hardware issue, in which case, contacting HP phone support or visiting a service center may be necessary.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.