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‎07-23-2025 12:09 AM

HP Recommended
Product: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X85AV)

i am using HP ENVY 360, i have been trying to install a software downloaded from a web browser and it showing an ERROR 1935. A rolling back action, the name of the software is BIOVIA discovery studio

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2 REPLIES 2

‎07-25-2025 02:38 AM - edited ‎07-25-2025 02:38 AM

HP Recommended

@Chiugo_21, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're encountering Error 1935 while trying to install BIOVIA Discovery Studio on your HP Envy x360 15.6" 2-in-1 Laptop PC (15-fe0000). This error typically relates to issues with the Microsoft .NET Framework or system components required by the installer.

Let’s walk through the steps to resolve this:

Ensure Windows is Fully Updated

  1. Press Windows + I to open Settings.
  2. Go to Windows Update and click Check for updates.
  3. Install all available updates and restart your PC.

Repair or Reinstall Microsoft .NET Framework

Error 1935 often indicates a problem with the .NET Framework.

Download the .NET Framework Repair Tool from Microsoft:
Download Microsoft .NET Framework Repair Tool from Official Microsoft Download Center

Run the tool and follow the on-screen instructions.

If the issue persists, manually install the latest supported .NET Framework:
Install .NET Framework on Windows - .NET Framework | Microsoft Learn
 

Run System File Checker (SFC)

  1. Right-click the Start button and select Windows Terminal (Admin) or Command Prompt (Admin).
  2. Type the following command and press Enter:sfc /scannow
  3. Wait for the scan to complete and follow any repair instructions.

Install in Clean Boot Mode

This helps avoid interference from background services:

  1. Press Windows + R, type msconfig, and press Enter.
  2. Under the Services tab, check Hide all Microsoft services, then click Disable all.
  3. Go to the Startup tab and click Open Task Manager.
  4. Disable all startup items.
  5. Restart your PC and try installing the software again.

Additional Tips:

  • Ensure you're installing the correct version of BIOVIA Discovery Studio (32-bit vs 64-bit) based on your system architecture.
  • Right-click the installer and select Run as administrator.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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‎07-25-2025 09:13 AM

HP Recommended

Thank you @max3Aj, I was able to install it by disabling the 3rd party anti-virus I had installed 

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