updates proposed in HP HP support assistant

[JO55551]

I would like to know if the updates proposed in HP support assistant are considered "optional " or if these updates are "critical/ mandatory "; I did a successful BIOS update but I don't know if these updates were already proposed before this update - Device specifications
HP Pavilion x360 Convertible 14-dy1xxx
Product number: 659N7EA#ABZ , INTEL i5 11th gen and IRIS

[Irwin6 · Accepted solution]

Hi @JO55551,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for information related to HP support assistant updates.

The updates from HP support assistant are both option and critical updates.

However, refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[JO55551]

Hello Irwin, 

thank you for the clear and prompt reply.

Just one question , is there any possibility to downgrade the system to the previus BIOS , not having it and not knowint wat it was ?

Gianfranco

[Irwin6]

Hi @JO55551,

The answer to your question is yes you can download and install the previous version of BIOS for your device.

Click on this link to download and install the previous version.

Refer to the below image for the option for previous version which is all the way at the bottom of the software and download screen.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JO55551]

Hi Irwin, 

thank you for your prompt and kind reply.

As far as I understand the downgrade is possible .

At present the last BIOS release I have installed is exactly the Version / data BIOS Inside : F.23/ 25/10/2023

 SMBIOS 3.3-controller  65.58 and  BIOS UEFI and seems to works fine, so that at present I will do nothing.

--> By the way,  beeing the laptop bought by the end of Year 2022 (October 08, 2022), I suppose that  the the original BIOS  version should be a a previos release of the F.23/ 25/10/2023, Is that right? In the affirmative case could you tell me what was the original BIOS version installed by the end of October 2022?

Have a nice day, Gianfranco
 

[JO55551]

Hi Irwin, 

I have one more question ,

I updated w11 home  edition to the to the 23H2 version.

If i go to the HP Support assistent such Windows 11 version is not available yet; are stil valid the driver for the previous version 22H2?

Gianfranco

[Irwin6]

Hi @JO55551,

Unfortunately, there will be no information as to what BIOS version goes with the unit when it is purchased.

The drivers available for your windows 11 are valid even if the version of windows is updated.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[JO55551]

Hi Irwing, 

very clear as usual 

thank you , Gianfranco

have a great day

[Irwin6]

Hi @JO55551,

I appreciate your time and patience with us. I will be closing this case for now. If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!

Irwin6

HP Support