updates will not install.

[DaveG1956]

I have always had a problem with loading system updates. since I bought this laptop I have had to have support take control and get the intel rapid storage driver to install. now it will not update any important updates. I tried contacting support but they said they would do a system restore to factory settings. so I set up a call back time for them to do that. WELL I got no callback. but 2 days later I got a call to see if everything was fixed ok. To make a long story short I did a system restore to factory settings and the important updates STILL WILL NOT LOAD. it gets to the part where it says it is installing them and it justs does nothing. I can not even hit the stop button I have to do  a stop program in the task manager. but the funny thing is it will install the less important updates....  Anyone suggestions?? 

[iomare]

Hi,

Can you provide the exact product or model number of the notebook for further help. Here is how to find it (not serial)

Model number

Let me know,

David

[DaveG1956]

4al72ua#aba

[iomare]

OK.

First, I would update the BIOS, if you have not already done so.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-15-da0000-laptop-pc/20395828/model/221...

Next, update Windows 10 to the latest version. In the link to Microsoft Page click on Update now

https://www.microsoft.com/en-us/software-download/windows10

Then, once you have updated to the latest version, let Windows completely update by going into Settings > Update&Security > click on  Verify for updates and let it completely update, you might need to reboot a couple of times.

Then open HP support assistant and update the HP drivers.

Hope it helps,

David