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upgrade error

HP Recommended
specter 360 x15t-df000 CTO
Microsoft Windows 10 (32-bit)

When I try to download updates on software and drivers recommended in hp assistant and error msg pops, I have all the upgrades and everything done to the laptop why does it not proceed with the install if does specific softs are recommended for my devices and if they are not tailored for my device why do i have them recommended to me and most important how do i fix this issue? Honestly this is the last time I'm ever buying an hp product, i had far to many problem with mine and its the product is bellow expectations, they better get there **bleep** together.

HP Support Agent
HP Support Agent
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HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed

  1. Check product compatibility:

    Installing Windows 10 updates on non-compatible products may result in issues that may break functions or features. HP keeps a record of all products that are tested for newer Windows 10 versions. For tested products, HP will provide updated driver and software. Check HP Products Tested with Windows 10
  2. Run Performance tune-up:

    HP performance tune up can help improve system performance and free-up space so that updates can download and install on you PC.


    Powered by

    HP Support Assistant

    HP diagnostic Performance Tune Up check

    HP Performance Tune Up Check analyzes and optimizes your PC to resolve system freeze issues and improve performance.


    HP Performance Tune Up check requires HP Support Assistant version 8.5 and later.

  3. Update BIOS:

    BIOS is a key element that ensures newer updates and existing components can work together. Ensure that you have the latest BIOS installed in your PC before updating Windows 10. To learn more about how to install updated BIOS, visit the documents below.
  4. Update Graphics Drivers:

    An out-of-date graphics driver can cause the Windows update to fail and roll back. It is recommended to check and ensure that the latest Graphics drivers are installed in your computer before starting the update process. Visit the Software Driver Download to select your product and download the latest driver.
  5. Check for updates:

    Select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available. For additional information visit Updating drivers and software with Windows update.

Hope this helps! Keep me posted for further assistance.
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