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HP Notebook - 15-ac123tx
Microsoft Windows 11

from couple of days whenever i try to  connect pendrive and gets pop up on left side of my screen usb device is not recognize and i am not able to connect pen drive it's  frustrating i have been used all the method available on youtube but none off working for me any way i could fix that issue

1 REPLY 1
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@Krishna135, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your USB device. Here are some steps you can try to resolve the issue:

  1. Restart Your Computer: Sometimes a simple restart can fix recognition issues.
  2. Update USB Drivers: Go to Device Manager, find your USB device, right-click, and select "Update driver." You can also try uninstalling and reinstalling the driver.
  3. Change USB Ports: Try connecting your USB device to different ports on your laptop. Sometimes specific ports may have issues.
  4. Disable USB Selective Suspend: Go to Control Panel > Power Options > Change plan settings > Change advanced power settings > USB settings > Disable USB selective suspend.
  5. Run Hardware and Devices Troubleshooter: Type "Troubleshoot" in the Windows search bar, select "Hardware and Devices," and follow the prompts.
  6. Check for Windows Updates: Ensure your Windows 11 is up to date, as updates can fix compatibility issues. 
     

You may refer to this document - Click here


I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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