Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

usbC firmware update not working

HP Recommended
HP Probook 635 G7 AMD -0
Microsoft Windows 10 (64-bit)


just got probook 635 G7, with ryzen 4700u.

downloaded the HP BIOS and System Firmware (S84) 01.02.02 Rev.A which is supposed to update BIOS, USBC firmware and webcam firmware. I went through windows environment, it restarted and both BIOS and camera firmware were updated correctly. Instead the USB-C firmware (which should update from 1.2.0 to 1.3.0)  remained on 1.2.0 version. So i tried to update from BIOS directly through USB key. Again same result. It seems everything fine, no error during installation, but when you re-run the S84 tool on windows it says that everything is updated except firmware of Type-C controller.

anyone can help?



Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation