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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-27-2021 04:02 AM

HP Recommended
Product: HP Probook 635 G7 AMD -0
Operating System: Microsoft Windows 10 (64-bit)

Hi!

just got probook 635 G7, with ryzen 4700u.

downloaded the HP BIOS and System Firmware (S84) 01.02.02 Rev.A which is supposed to update BIOS, USBC firmware and webcam firmware. I went through windows environment, it restarted and both BIOS and camera firmware were updated correctly. Instead the USB-C firmware (which should update from 1.2.0 to 1.3.0)  remained on 1.2.0 version. So i tried to update from BIOS directly through USB key. Again same result. It seems everything fine, no error during installation, but when you re-run the S84 tool on windows it says that everything is updated except firmware of Type-C controller.

anyone can help?

thanks

Emanuel

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