usp ports do not work

[mahmutcoko]

hi

no of my usb port works. ı dont understand what happened. my usp port work with usb hub that has own enery adapter.

ı mean my usb ports work but there is no enery inside them. did ı burned some thing inside it?

[Chimney_83]

Hey @mahmutcoko,

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your computer where the USB ports are not working. Happy to help. 

Have you tried any troubleshooting steps on your own?

Have you tried the troubleshooter available in the control panel?

Have you tested the USB ports with any mouse or keyboard?

Could you provide the exact product number of your computer?

Recommend you to run HP Support Assistant to make sure all the drivers are updated. Click here for assistance. 

Open device manager by doing a right-click on the Windows button.

Uninstall the USB controller, delete the driver when prompted. 

Restart the computer couple times and check. 

Please refer to this HP Article for other troubleshooting steps. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[mahmutcoko]

hi 

my laptop is pavillion 17-f100nt 

ı recovered my laptop  but nothing works

just my usps port work with usp hup that has external power suply.

ı think there  is no power in my usp port.

 i tried so many usb stuff and none of them works except my printer.

[Chimney_83 · Accepted solution]

Thanks for the reply. Have you tried all the troubleshooting steps suggested? If the issue persists, please contact our phone support for the service options.

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.