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Seems I'm facing the same slow issues with my new HP ENVY - 17m-bw0013dx, not sure why this computer can run well for 1 week and than everything starts get slow again, i have already recovered it 3 times in 3 months and i aready sent it once to be repaired at HP service support, actually I'm very disapointed due i had invest a hight amount of money and specially my time looking for a solution for this problem.

The starnge problem is that everytime i restart this computer it takes 30 minutes to start the windows and very slow afterwards, i was thinking it maybe be some sofwares i have installed, so I give up intalling applications and I had tried run it just for internet browsing for 1 week, and for my surprise the problem back again. Unfortunate all the help in this forum which is greatly appreciated was unable to help me. 😞

Costanic
1 REPLY 1
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@Costanic
Thank you for posting on HP Support Community

 

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant: (this will update system software driver and performance enhancement)

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.
  7.  

And, also update BIOS: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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