what does (setupnew/setup.cpp (143) mean

[charliex0x]

basically trying to play a game through a usb disc drive when trying to install game this message appears (setupnew/setup.cpp (143) PAPP: PVENDOR: PGUID: $15.0.0.498 @Windows Vista Service Pack 0 (9200) IE Version 9.11.22000.0 have not got a clue what it means

[Nirvana_95]

Hi @charliex0x 

Welcome to the HP Support Community. I see that you are trying to install a game using the USB drive and you are getting an error. Do not worry, we are here to help you fix it.

Do let us know,

1. Is your device connected to any server?
2. From when are you facing this issue?
3. Have you made any changes to the operating system prior to this issue?
4. Have you installed any third-party anti-virus software on your device?

If your device is not connected to any server, try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to run SFC scan and check if it helps.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.
Follow the below steps:

1. Right click on the Start button, click on Command Prompt (Admin).
2. Type “sfc /scannow” without the quotes and hit Enter.
3. After the scan, restart the computer and check for the issue.

Step 2: I suggest you to perform a virus scan using Windows Defender on your device.

Step 3: I suggest you to install all the pending updates on Windows 10.

Steps:

1. Connect to the internet.
2. Press Windows key and type updates.
3. Click on Check for updates.
4. Under Windows Updates, click on Check for updates.
5. Try to install the updates being shown.

Try to restart the computer after every step and check if the issue persists.

Step 3:

You may put your system in clean boot state and restart the computer to check if the issue persists.

To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. This article describes how to troubleshoot problems in Windows by performing a clean boot.

How to troubleshoot a problem by performing a clean boot in Windows

http://support.microsoft.com/kb/929135

Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 3 from the above KB article.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @charliex0x

We haven’t heard from you in a while, this post is with reference to the thread you had created with your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @charliex0x 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!