when I want to go to another site, an ad pops up all the time, how do I stop that

[Harleytravler]

when I try to go to another web site a screen shot ad comes up from nowhere, Never the same ad but this is contusly happening, how do I stop this from happening.

[VikramTheGreat]

Hi @Harleytravler.

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If you are experiencing unwanted pop-up ads on your HP computer, here are a few steps you can take to resolve the issue.

Step 1: Check for Malware or Adware

1. Run Windows Security Scan:

• Press Windows + I to open Settings.
• Go to Privacy & Security > Windows Security > Virus & threat protection.
• Click Quick Scan to check for malware.
• Download and run Microsoft Defender Offline or reputable tools like Malwarebytes.
• Remove any detected threats.

1. Use Malware Removal Tools:

Step 2: Disable Pop-Ups and Ads in the Browser

1. For Microsoft Edge:

• Open Edge > Click the three-dot menu (top-right corner).
• Go to Settings > Privacy, Search, and Services.
• Under Security, turn on Block Pop-ups.
• Go to Chrome > Settings > Privacy and Security > Site Settings.
• Scroll down to Pop-ups and Redirects and block them.

1. For Google Chrome:

Step 3: Uninstall Suspicious Apps or Extensions

1. Check for Suspicious Programs:

• Press Windows + R, type appwiz.cpl, and hit Enter.
• Look for unknown or suspicious programs.
• Right-click and Uninstall.
• Go to your browser's extensions or add-ons section.
• Disable any recent or unknown extensions.

1. Disable Browser Extensions:

Step 4: Clear Cache and Cookies

1. Open your browser settings.
2. Go to Privacy & Security > Clear Browsing Data.
3. Select Cached images and files and Cookies, then click Clear Data.

Step 5: Reset the Browser to Default

1. Microsoft Edge:

• Go to Settings > Reset settings > Restore settings to their default values.
• Go to Settings > Advanced > Reset and Clean Up > Restore settings to original defaults.

 
Use the steps shared in the link for more help: Click Here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support