when i m playing game on my laptop while charging it shows your laptop ran into a problem hp

[DevGupta878113]

when i m playing game on my laptop while charging it shows your laptop ran into a problem and automatically it restart and it is brand new laptop purcahsed last week

[Max3Aj]

@DevGupta878113, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
Since your HP Victus 15-fa1000 is brand new and you're seeing a "Your laptop ran into a problem and needs to restart" (aka a blue screen error or BSOD) only when gaming while charging, here’s a clear step-by-step approach to resolve the issue.

Check for Updates (BIOS, GPU, Windows)

• Open HP Support Assistant (or download it here - HP Support Assistant | HP® Support).
• Check for BIOS, system firmware, and driver updates.
• Update both NVIDIA/AMD GPU drivers and Intel integrated GPU drivers from: 
  https://support.hp.com (search your model: 15-fa1000)

Update Windows

• Press Win + I > Windows Update > Check for updates.

Run HP Hardware Diagnostics

1. Turn off the laptop.
2. Press Esc repeatedly on startup, then press F2 for System Diagnostics.
3. Run:

• System Test (Extensive)
• Memory Test
• Thermal Test

Change Power Plan Settings

• Go to Control Panel > Power Options > Select High Performance or HP Recommended.
• Click Change plan settings > Change advanced power settings.
• Under Processor power management > Set Minimum processor state to 5% on battery and 100% when plugged in.
• Set System cooling policy to Active.

Disable Fast Startup

• Win + R > type powercfg.cpl > Choose "What the power buttons do" > Change settings > Uncheck "Turn on fast startup" > Save.  

 Try Gaming on Battery Only:

• If the crash only happens while charging, try gaming on battery to isolate the issue.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support