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memarisa
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Message 1 of 2
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why does my HP Support Assistant default to the printer instead of the Envy laptop?

HP Recommended
HP Envy 360
Microsoft Windows 10 (64-bit)

why does my HP Support Assistant default to the printer instead of the Envy laptop?

1 REPLY 1
KrazyToad
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Message 2 of 2
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HP Recommended

@memarisa

 


Welcome to HP Support Community


I would like to help

  1. Go to the HP Customer Support website. Enter your product number to find an updated version of HP Support Assistant for your computer.

  2. Download and install the latest version of HP Support Assistant.

  3. Restart the computer to complete the installation process.

    When the system restart is complete, the HP Support Assistant  icon displays on the task bar.

  4. Click the HP Support Assistant  icon to open the application.

    If HP Support Assistant is working correctly, you are done. Turn on the antivirus and firewall software.

    If HP Support Assistant is still stuck gathering information, continue with the remaining steps.

  5. Uninstall HP Support Assistant.

    1. In Windows, search for an open Uninstall a program.

    2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

      Figure : Uninstall HP Support Assistant

      Uninstall screen from the Control Panel with HP Support Assistant highlighted
      NOTE: 

      If HP Support Assistant is not listed or does not uninstall correctly, install the latest HP Support Assistant version without uninstalling the old version. After HP Support Assistant is installed and working, repeat the uninstall steps.

    3. Click Yes on the Programs and Features screen to confirm that you want to uninstall HP Support Assistant. Restart your computer to complete the process.

      Figure : Uninstall confirmation

      Confirmation screen for uninstall HP Support Assistant with Yes selected
  6. When the uninstall process is complete, open a Web browser and go to the HP Support Assistant website. Follow these steps to download HP Support Assistant:

    1. Click Download HP Support Assistant.

      Figure : HP Support Assistant website

       HP Support Assistant webpage with Download HP Support Assistant selected
    2. When the download bar is displayed at the bottom of the screen, click Save.

    3. When the download completes, click Run, then follow the on-screen instructions. This might take a few minutes to complete.

    4. When the installation completes, select Yes, then click Finish to restart the system.

    5. When the system restarts, the HP Support Assistant  icon displays on the task bar. Click the icon to open the application.

      If HP Support Assistant is working correctly, you are done

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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