why even my lap has a setting as bluetooth and other devices it is not open

[Jithsara]

compaq presario CQ42 

[Hawks_Eye]

Hi @Jithsara 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your Compaq Presario CQ42 laptop has Bluetooth settings but they won’t open, here are some steps to troubleshoot:

1. Check Bluetooth Status

• Press Win + X and select Device Manager.
• Expand Bluetooth and check if your adapter is listed.
• If there’s a yellow warning icon, right-click and select Update Driver.

2. Enable Bluetooth in BIOS

• Restart your laptop and press F10 to enter BIOS.
• Navigate to Advanced > Built-in Device Options.
• Ensure Bluetooth is enabled.
• Save changes and restart.

3. Restart Bluetooth Services

• Press Win + R, type services.msc, and hit Enter.
• Scroll down to Bluetooth Support Service.
• Right-click and select Restart.
• Set Startup Type to Automatic.

4. Run Windows Troubleshooter

• Open Settings > Update & Security > Troubleshoot.
• Select Bluetooth and run the troubleshooter.

5. Reinstall Bluetooth Drivers

• In Device Manager, right-click the Bluetooth adapter.
• Select Uninstall device and restart your laptop.
• Windows should automatically reinstall the drivers.

Try these steps and let me know if the issue persists!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye