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HP Recommended
HP Pavilion x360 14-dh0550ng
Microsoft Windows 11

Hi,

after I updatet to win11 the 2 buttons on my HP pen stopped working. I could not find new drivers and the programm "HP Pen Controll" also did nothing. 

Is there a way to get the buttons working again?

 

Thanks

 

1 REPLY 1
HP Recommended

@berlk

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

This seems like HP does not have any downloadable software or drivers for your product for that operating system. I would suggest you to update the Bios and Chipset drivers on your PC.
 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
Refer to the article: Touch Screen Stylus Pen Is Inaccurate or Stops Working
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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