• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 - 13-ag0502sa

Hello, I got HP ENVY x360 2 in 1 Laptop 12-bf0500sa with western digital WD_BLACK SN770 2TB and I can my question is why I cant update my windows 11 to 24H2.

Kings Regards 

Wojciech 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Wojtek3, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding upgrading to Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

As of now, the HP ENVY x360 2-in-1 Laptop 12-bf0500sa is officially supported with Windows 10. Windows 11 compatibility is currently limited, and the 24H2 update may not be available for your device due to hardware or driver support restrictions.

 

 

I recommend checking Windows Update periodically, as Microsoft releases compatibility updates over time. Additionally, you can visit HP official support page to see if there are any BIOS or driver updates that might improve compatibility in the future.

 

Let me know if you need any further assistance!

  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Wojtek3, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding upgrading to Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

As of now, the HP ENVY x360 2-in-1 Laptop 12-bf0500sa is officially supported with Windows 10. Windows 11 compatibility is currently limited, and the 24H2 update may not be available for your device due to hardware or driver support restrictions.

 

 

I recommend checking Windows Update periodically, as Microsoft releases compatibility updates over time. Additionally, you can visit HP official support page to see if there are any BIOS or driver updates that might improve compatibility in the future.

 

Let me know if you need any further assistance!

  

  

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.