cancel
Showing results for 
Search instead for 
Did you mean: 
Suraj_Gupta5
New member
1 0 0 0
Message 1 of 2
156
Flag Post

windows 7 professional - bluetooth peripheral driver issue , unable to pair bluetooth devices -

HP Recommended
Presario CQ40
Microsoft Windows 7 (64-bit)

None to of the bluetooth devices (Zebronics Paradise Bluetooth version 4.2) are able to connect.

 

It will always search for Bluetooth Peripheral device driver

 

After long search of driver Bluetooth Audio driver get installed but still my headset is unable to pair .

 

Suraj_Gupta5_0-1595244022932.png

 

Suraj_Gupta5_1-1595244067031.png

 

end result No connectivity

 

Suraj_Gupta5_2-1595244184051.png

 

Driver List

 

Suraj_Gupta5_3-1595244253154.png

 

Suraj_Gupta5_4-1595244296310.png

 

please suggest

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
16,257 16,239 876 711
Message 2 of 2
Flag Post
HP Recommended

@Suraj_Gupta5

 

Welcome to the HP Support Community.

 

Please help us with the serial and product number in a private message.

 

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

 

Also, let's try a system restore:

 

1) Save any open files and close all open programs.

2) In Windows, search for restore, and then open Create a restore point from the results list.

3) On the System Protection tab, click System Restore.

4) Click Next.

5) Click the Restore Point that you want to use, then click Next.

6) Click Finish to restore your computer to a previous point.

7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.

9) System Restore returns the computer configuration to a previous point in time and restarts.

 

PS: Performing a system restore will not delete any files.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation