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windows 7 professional - bluetooth peripheral driver issue , unable to pair bluetooth devices -

HP Recommended
Presario CQ40
Microsoft Windows 7 (64-bit)

None to of the bluetooth devices (Zebronics Paradise Bluetooth version 4.2) are able to connect.


It will always search for Bluetooth Peripheral device driver


After long search of driver Bluetooth Audio driver get installed but still my headset is unable to pair .






end result No connectivity




Driver List






please suggest

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP Support Community.


Please help us with the serial and product number in a private message.


Let's update the BIOS:


Also, let's try a system restore:


1) Save any open files and close all open programs.

2) In Windows, search for restore, and then open Create a restore point from the results list.

3) On the System Protection tab, click System Restore.

4) Click Next.

5) Click the Restore Point that you want to use, then click Next.

6) Click Finish to restore your computer to a previous point.

7) Do not interrupt System Restore when it starts. This can corrupt your hard drive and create more problems. 😎 Click Yes in the warning that appears.

9) System Restore returns the computer configuration to a previous point in time and restarts.


PS: Performing a system restore will not delete any files.


Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!



Have a great day!



I am an HP Employee

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