windows device driver issue with - hardware ids > ACPI PANE0001 DEV_0001- unknown device

[Ariel_D]

unknown device driver for hardware ids > ACPI PANE0001 DEV_0001 

Any help please

[Riddle_Decipher]

@Ariel_D Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

Could you share a picture of the error message?

When do you get the message?

Did you make any software or hardware changes?

Please reply with the details for further assistance.

Eager to help!

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

[Ariel_D]

https://photos.app.goo.gl/DLBz36h8i8DkEbix8

(Shared from my Google photo because for some reason I couldn't upload photos, when when I tried they turned into icon.)

 

attached screenshots, unfortunately I've bought the laptop as used one with this issue, I've tried to update all the drivers already through the hp website and with the hp assiste and through the intel website, for some reason I wasn't able to find the right device driver to handle this.

[Ariel_D]

[Riddle_Decipher]

@Ariel_D Did this appear after a recent windows update? could you share the version of windows currently installed on the device?

For example, is it the Windows 10 2004? 

Also, the fact that this driver is unavailable, is it making any changes to the way you are using your device? 

Do you have any error messages or are you not able to use any feature/part?

Keep me posted,

(Just trying to gather all the information before I can help, thanks for the images)

[Ariel_D]

Windows 10 pro version 1909 

Only issue I seem to have with the machine is the brightness adjusting - the buttons and from the setting it seems to working fine (toggles up and down) but it doesn't actually change the brightest on the monitor itself (I think it's on max bright and it doesn't get any dimmer although I can scroll down to dimmer position on setting).

It was like that when I purchased the computer, I did actually update the windows and it's still the same.

[Betty0610]

Let's update the BIOS: https://support.hp.com/in-en/document/c00042629

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Ariel_D]

Done,  I've updated the bios to the latest version from f.53 to f.54, Issue not solved.

[Ariel_D]

if its any help here is some more info about the under the device driver > properties > detail > 

property:  bios device name

value: \_sb.spod 

last known parent -

ACPI_HAL\PNP0C08\p

[Riddle_Decipher]

@Ariel_D here's what you need to do:

1) Search for Device Manager in Start Menu
2) Expand the Monitors section
3) Right click on Generic PnP Monitor and 
4) Click on Enable and you are good!

Keep me posted