windows update

[Shell2015]

Help  - I downloaded the new windows update yesterday on my HP Stream (had to use usb drive).  Restarted my computer as instructed around 12:30 am and it is still only at 19% 14hours later

[Echo_Lake]

@Shell2015
Thank you for posting on the HP Support Community.

You can stop the installation process and try once again initiate windows update, 

If that fails, Ensure your connection is set to Metered one and download the media creation tool from Microsoft: http://microsoft.com/en-us/software-download/windows10 Run MediaCreationTool.exe Click Upgrade this PC now Select Keep personal files and apps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Shell2015]

thanks, but nothing is working.  I cannot get into my computer at all.  It is stuck on trying to undo changes and will not let me do anything at all.  I'm going to have to take it somewhere to have it fixed.

[Echo_Lake]

@Shell2015
Thank you for posting back. 

• What happens when you start the computer? 
• Are you able to see the HP logo? 

If it's a software-related issue, no need to ship the unit in for repair, Just by reinstalling the Windows operating system you can fix the issue. 

Click here to Perform a System Recovery (Windows 10)
If this fails, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Shell2015]

I received a recovery drive from HP however I got this message:

NOT found [C:\Windows\System32\SysPrep\Sysprep_succeeded.tag]

do you know how to fix it by chance?

[A4Apollo]

Hi! @Shell2015,

It looks like the recovery drive you received might be corrupted, so you are getting this error.

Please contact HP and reorder another set of recovery kit.

Contact HP support using this link. Click Here

Hope this helps!

Take Care! 🙂

[Shell2015]

I ran it again and it worked, then I did the windows upgrade from a USB drive but now I lost my SD card reader.  It's not even listed in device manager.

[A4Apollo]

Hi! @Shell2015,

Thanks for the update.

I'm glad to know the issue got resolved after performing a system reset.

Please share the product number of the PC to assist you better.

Try updating the drivers using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Take Care! 🙂

[Shell2015]

It's an hp stream product # X9F37UA#ABL.  I updated all the drivers, it did nothing.

[A4Apollo]

Hi! @Shell2015,

Thanks for writing back again.

Try updating the latest version of SD card reader driver using this link. Click Here

If you still have issues try updating the drivers using HP recovery manager. 

Refer this article to know more information about using HP recovery manager. Click Here

Hope this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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