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‎10-06-2023 03:48 PM

HP Recommended
Operating System: Microsoft Windows 11

I have an older (couple years) HP laptop .  It started with Windows 10 then was forced to install Windows 11.  Anywho, I never established a pin #, enjoyed the fingerprint scanner, which worked off and on, was using the laptop this morning.  Went to put laundry in, came back and it was asking for a pin number.  I don't have a pin number.  Did the ABC thing as suggested.  Restarted the laptop several times holding the shift key, not holding the shift key....enough to drive me batsh*t crazy.  Nothing I did allowed me to get passed the sign on screen and never gave me the option to enter my password.  Not getting logged in means I cant get in to turn off the stuff off, it also mean all the things I need that are on the old laptop I can't get.  PLEASE HELP ME TO GET INTO THE OLDER LAPTOP.  Had to go out and buy a new laptop which wasn't really in my budget

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