Solved: wireless mouse is not working - HP Support Community

dhruvil28 · ‎10-15-2016

after updating laptop on 6th oct wireless mouse is not working.when i search in device 2.4g reciever is there.

i have already done hard reset but still it not working. Mouse is iball freego 2.4g wireless optical mouse

and even when i went to download software in support it msg me:"We were unable to retrieve the list of drivers for your product." Help me out

WAWood · ‎10-16-2016

dhruvil28

Hello;

Allow me to welcome you to the HP forums!

Sorry, but if your're talking about getting the mouse drivers from HP, that is not going to work, as HP does not supply drivers for non-HP equipment.

Did you try downloading drivers from the manufacturer of the mouse?

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied. If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem. You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

And if that fixes the problem, then consider disabling future driver updates using the information in the link: http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...

If the appropriate device adapter no longer shows in Device Manager, what MIGHT work is something known as a Repair-Install. This is the least destructive of all the Windows recovery functions and rewrites the Windows system files, leaving your data, settings, and applications intact.

To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Once you have that, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Good Luck

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

WAWood · ‎10-16-2016

dhruvil28

Hello;

Allow me to welcome you to the HP forums!

Sorry, but if your're talking about getting the mouse drivers from HP, that is not going to work, as HP does not supply drivers for non-HP equipment.

Did you try downloading drivers from the manufacturer of the mouse?

You need to go into Settings, Update & Security --> Windows Update.

Then, choose Advanced Options --> History to see when updates were last applied. If you see any that include device drivers, those could be the problem. So, if you can, you should see if you can rollback the drivers that are causing the problem. You do this by going into Device Manager, seeing if the appropriate device is still listed, and if so, trying to rollback the last driver update.

And if that fixes the problem, then consider disabling future driver updates using the information in the link: http://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.h...

If the appropriate device adapter no longer shows in Device Manager, what MIGHT work is something known as a Repair-Install. This is the least destructive of all the Windows recovery functions and rewrites the Windows system files, leaving your data, settings, and applications intact.

To do this, you will need to use the link to download Win10 installation media and either burn a DVD or create a USB stick: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10

Once you have that, follow the instructions in the link: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Good Luck

I am a volunteer and I do not work for, nor represent, HP

wireless mouse is not working

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