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HP Recommended
HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fe0000 (77X86AV)
Microsoft Windows 11

I just received my laptop from HP, whilst I was setting it up I had found out that 120hz is not showing up as a refresh rate option even though on their website it says my laptop supports 120hz. It also says it had HDR, but it is greyed out. 

Thifjaen_0-1693321306416.png

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1 REPLY 1
HP Recommended

@Thifjaen 

 

How do you connect them ? What is the resolution of your monitor ? Does your monitor support 120Hz ?

 

The specs of your machine is a combination of the following list:

 

            https://support.hp.com/nz-en/document/ish_8083805-8083849-16

 

It has HDMI 2.1 port which supports 4K @ 120Hz (with a right HDMI cable)

 

            https://comprehensiveco.com/introducing-hdmi-2-1/

 

For HDR, depending on its screen (internal) option as mentioned on its specs.

 

Regards.

 

BH
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