12C HID DEVICE CODE 10 TOUCHPAD (17.3 Inch Laptop)

[jasonklamm]

I've tried all of the basics, but recently my touchpad has stopped working while in Windows. It DOES work in the BIOS screen, etc, however.  I have tried updating drivers, including optional updated in Windows update, and nothing solves it. I've tried all variations on enabling/disabling/uninstalling the touchpad. Error and Device Manager screenshot below.

This device cannot start. (Code 10)

The device returned an invalid HID descriptor.

[banhien]

@jasonklamm 

No new Windows 11 drivers for the series at all. Please download and install old driver

                  https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111480.exe

Hope this helps

Regards.

[jasonklamm]

I will try, but the touchpad has worked with Windows 11 up until yesterday, out of nowhere. I'll report back. Thanks!

[jasonklamm]

I downloaded and ran the exe file as recommended. It didn't ask for a reboot or anything but I did just in case, but on reboot the error remains. Please let me know if there was another step I missed.

Also, as a reminder, the touchpad works fine in BIOS, but not in Windows.

[jasonklamm]

I would love any other suggestions you might have, or an order of operations of what I might need to disable/uninstall, etc BEFORE installing that driver.

I've already done it but perhaps I need to perform certain other tasks to make it work? It works in BIOS but not in Windows 11.

[jasonklamm]

@banhien 

I would love any suggestions you might have. The touchpad works in BIOS but not Windows, so it is not a hardware problem. I've reinstalled Windows TWICE.

Thanks,

Jason

[jasonklamm]

Do I just click on the exe and let it install itself? Are there other steps? Nothing is working.