12C HID DEVICE CODE 10 TOUCHPAD

[ub6424]

Hello @jasonklamm 

What is the full content of directory:

C:\Windows\WinSxS\amd64_dual_hidi2c.inf_31bf3856ad364e35_10.0.22000.653_none_6e4215ad7c55d312\f\

[ub6424]

Hello @jacobbrinson and @jasonklamm 

(1) Start windows <device manager>

- Right click on <i2c hid device>

- Update driver

- Choose "Search for updated drivers on Windows Update" see below

(2) Please report your results

[jasonklamm]

hidi2c.sys
hidi2c.inf

[jasonklamm]

[ub6424]

---

@jasonklamm wrote:

< your windows update picture >

---

Click "Advanced options"

[jasonklamm]

I went to optional updates as you underlined and am installing two new pieces of software and will update you,

[jasonklamm]

On reboot, the touchpad shows the same problem.

However, the touchpad worked in the Windows shell as the BIOS updated - I could move the cursor around with the touchpad and the wireless mouse I am using.

[ub6424]

Hello @jasonklamm 

do you have the same model <OMEN Laptop - 15-Ek0013dx> as  @jacobbrinson  ? If not please create new topic.

[jasonklamm]

I do not, apologies. I'll try to see how to create a new topic.

[jacobbrinson]

For the first file you told me to search for "hidi2c.inf" I get these folders and files

For the second item you told me to search for "hidi2c.sys" I get these 3 files