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‎03-08-2023 03:06 PM

HP Recommended
Product: HP USB-C Dock G5

I just purchased the above two items and I cannot get the monitors to display when connected via the HUB.  My keyboard is conneccted and working properly.  The 2 monitors are connected to the hub via the display ports

Category:
1 REPLY 1

‎03-08-2023 04:58 PM

HP Recommended

@GSharpe70 

 

The specs of your machine is

 

                https://www.hp.com/us-en/shop/pdp/hp-laptop-15-dy5097nr#techSpecs

 

It only has 1 USB Type-C® 5Gbps signaling rate. Definitely it WON'T compatible with HP USB-C G5. It won't compatible with a REAL USB-C dock at all.

 

Regards.

BH
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