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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended

Dear all good day,

 

Please be advised that after windows update 11, my camera driver was deleted.
Would HP kindly send me driver download link.

I have already tried all the method from previous post here i have read and none has worked.

 

Standing by for your kind attention.

3 REPLIES 3
HP Recommended

Hi @Andreifgfgf,


Welcome to the HP Support Community!

 Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


I Understand that your concern, don’t worry I will help you with this .

 

To better understand the issue, could you please provide a few more details?

  1. Are you using Windows 11 Home or Pro?
  2. Does the camera show at all in Device Manager, even as an “Unknown device” or with a yellow exclamation mark?
  3. Have you tried running HP Support Assistant to automatically detect and install drivers?
  4. Does your camera work with other apps (Zoom, Teams, etc.) if a driver is partially installed, or is it completely unavailable?

 

 Troubleshooting steps you can try now:

1. Use HP Support Assistant

  • Open HP Support Assistant → Updates & Tune-ups → Check for updates.
  • Install any camera or chipset updates it finds.

2. Manually reinstall the camera driver

  1. Go to https://support.hp.com/in-en/drivers
  2. Enter your model serial number of the notebook : HP 15-fa0032dx
  3. Select your OS: Windows 11 (64-bit)
  4. Download the Integrated Camera driver (often listed under “Driver-Chipset” or “Driver-Input/Camera”).

3. Use Device Manager to scan for hardware changes

  • Press Windows + X → Device Manager
  • Right-click Cameras (or “Imaging devices”) → Scan for hardware changes
  • If it shows up, right-click → Update driver → Browse my computer → Let me pick → Select the HP driver

4. Roll back or uninstall conflicting drivers

  • In Device Manager, if the camera shows but isn’t working, try Uninstall device → Reboot → reinstall driver.
  • Sometimes Windows installs a generic driver that blocks the HP-specific one.

 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

HP Recommended

Hello, good day

I have have followed above instructions but when i access Driver-Chipset there is not option as mentioned.

HP Recommended

Hi 

 

Thanks for your response. It looks like you’re still having issue with the unit.

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

 

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Best regards,

Deep_World

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